Shipping Policy

Last Updated: December 2024

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

During peak seasons (spring planting season), processing times may extend to 2-3 business days due to high order volume.

Shipping Methods & Delivery Times

We ship domestically via UPS or FedEx Ground. Carrier times and prices are never altered.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary based on carrier delays, weather conditions, and your location.

Shipping Rates

Shipping rates are calculated at checkout based on:

Package weight and dimensions
Destination address
Selected shipping method

Free Shipping: We offer free standard shipping on orders over $[AMOUNT] within the contiguous United States.

Where We Ship

Domestic Shipping: We currently ship to all 50 U.S. states. Please note that shipments to Alaska, Hawaii, and U.S. territories may incur additional shipping charges and longer delivery times.

International Shipping: At this time, we do not ship internationally. We apologize for any inconvenience.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. You can track your order by:

Clicking the tracking link in your shipping confirmation email
Visiting the carrier's website directly
Logging into your account on our website

Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Restrictions

Certain products may have shipping restrictions due to:

State or local regulations
Temperature sensitivity during extreme weather
Carrier restrictions on specific materials

If your order contains items that cannot be shipped to your location, we will contact you to discuss alternatives or issue a refund for those items.

Weather Delays & Temperature Considerations

Our agricultural products are best stored and transported in moderate temperatures. During periods of extreme heat or cold, we may delay shipment to protect product integrity. If a weather-related delay affects your order, we will notify you via email.

Damaged or Lost Shipments

Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and products. We will work with you to resolve the issue promptly.

Lost Packages: If your tracking shows "delivered" but you have not received your package:

Check with neighbors and household members
Look for delivery notices or safe drop locations
Contact the shipping carrier directly
If the package cannot be located, contact us within 7 days of the delivery date

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes after an order has shipped may not be possible and could result in additional charges.

P.O. Boxes: We can ship to P.O. Boxes via USPS only. Larger or heavier orders may require a physical street address.

Split Shipments

Orders containing multiple items may ship in separate packages from different locations. You will receive separate tracking information for each shipment, and you will not be charged additional shipping fees for split shipments.

Local Pickup

Local pickup may be available at our facility. Please contact us before placing your order to arrange pickup and receive instructions.

Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

Email: success@southlandorganics.com
Phone: 800-608-3755
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

This shipping policy is subject to change without notice. Please review this page periodically for updates.